Terms & Conditions

"We" / "Our" / "Us" / means Shibumi

"You" / "Your" means the Customer

Direct purchases are bought "As Seen" and should be checked at 'Point of Sale' to ensure complete satisfaction.

Due to the quality and nature of our product range we retain a NO REFUND policy. In special circumstances Credit will be available at our discretion.

SALE or REDUCED purchases are subject to our NO RETURN and NO EXCHANGE policy.

We EXCHANGE only on Faulty Goods returned within 14 days of purchase.

We do not Exchange goods due to Change of Mind.

We maintain a NO REFUND Policy on SPECIAL ORDERS including 'Made to Measure' and 'Alteration to Customer Specification'. This includes customer Pattern Adaptation and Pattern Alteration outside our 'Standard Size and Measurement' specification. We will however make the garment again if faulty or make specific alterations.

ALTERATIONS made to existing production garments will incur a minimum fee of £25 plus Delivery and VAT. With all ALTERED goods we maintain a NO RETURN and NO REFUND policy.

Cancellation to an Order must be WITHIN 7 DAYS of Order placement. Cancellation must be received in writing. Email, Phone and Fax do not constitute valid cancellation unless confirmation is received by us.

In special circumstances goods will be available to you 'ON APPROVAL' termed as O/A.

The O/A garment is your responsibility until received back by us. Our On Approval Terms are strictly TEN DAYS RETURN / REMITTANCE from receipt of goods to you from us.

O/A goods will not be deemed Returned until 'Signed For' by us. Goods received back outside of these Terms are considered the property of the customer and will be Invoiced as quoted.

It is your responsibility to ensure the O/A goods are returned to us in good condition We recommend Special Delivery available through the Post Office for returning goods to us.

All incurred Delivery Charges are yours and will be included in Invoice.

Invoices are payable BY RETURN. Unpaid Invoices outside of our Terms requiring a Statement will incur a £15 administration charge.

Credit Card transactions will incur a 3% handling Fee. This will be added to your Invoice at time of payment.

All prices are subject to VAT at the current rate and are quoted in Pounds Sterling unless otherwise stated.

All purchases and orders made by you to by Shibumi are subject to our Terms and Conditions.